FAQs

What currency is used online ?

All prices are charged in Euro (€) for national and international orders.

How do I return an item?

You can return an item within 14 days oft he purchase date. To be eligible for return, all items must be in their original condition, with all original tags and packaging intact. Garments that have been used, worn, damaged or altered will not be accepted.

What payment methods do you accept?

You can pay by prepayment, by bank transfer or cash if you pick up the garnments.

How do I know if my order has been shipped?

We will send you an email including a tracking number after your order has been sent out. Each order would take 5 to 20 working days to proceed before sending the package to our delivery partner. We will send you the tracking number afterwards.

Can I change my delivery address ?

If you would like to adjust your shipping information, please contact us within 24 hours after placing your order at vm-atelier@pt.lu or create an account so you can adjust information by yourself.
Once the item is shipped, we are unable to change the delivery information.

Do you have a store ?

We are currently based only online.